On4d Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction & Scope of Privacy Policy

On4d is an online Sports Betting and casino platform operating under the domain on4d.click, built specifically for Malaysian players. In running this platform, we necessarily collect and process certain personal data — to open accounts, process financial transactions, meet regulatory requirements, and deliver a personalised experience to you.

This Privacy Policy applies to all users who access or use the on4d platform, including those who browse the website without registering an account. By continuing to use the on4d platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is to be read together with Terms & Conditions on4d. In the event of any conflict between both documents in relation to data privacy, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register and use an on4d account, we collect information you actively provide, including:

• Identity Information: Full name, MyKad or passport number, date of birth
• Contact Information: Malaysian mobile phone number, email address (if provided)
• Financial Information: Digital wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), bank account numbers for FPX or DuitNow — stored in tokenised format, not as full account numbers
• KYC Verification Documents: A copy of your MyKad or passport submitted during the identity verification process

2.2 Automatically Collected Data

When you use the on4d platform, our systems automatically record technical information necessary to operate the service safely and efficiently:

• Device Data: Device type, operating system, phone model, screen resolution, system language
• Network Data: IP address, internet service provider name, country and city (based on IP)
• Session Data: Login time, logout time, session duration, pages visited within the platform
• Game Activity Data: Bets placed, games played, total deposits and withdrawals, win/loss records

3. How We Use Your Data

On4d uses collected data solely for legitimate purposes directly related to operating the platform and delivering services to you. The primary purposes are as follows:

3.1 Account Management & Services

• Opening, verifying, and managing your on4d account
• Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay
• Processing withdrawals to your bank account or digital wallet
• Settling bets and crediting winnings to your account
• Managing bonus programmes and promotions you participate in

3.2 Security & Compliance

• Verifying your identity through the KYC (Know Your Customer) process to prevent fraud and money laundering
• Detecting and investigating suspicious activity or violations of on4d's Terms & Conditions
• Complying with reporting requirements to relevant regulatory bodies and legal authorities
• Verifying that users meet the minimum age requirement (18 years old)

3.3 Service Improvement

• Analysing platform usage patterns to identify and resolve technical issues
• Understanding Malaysian user preferences to develop new and relevant features and products
• Optimising platform performance for the devices and internet connections used by Malaysian players
• Evaluating the effectiveness of on4d's promotions and marketing campaigns

3.4 Communications

• Sending transaction notifications — deposit confirmations, successful withdrawals, or major wins
• Important security alerts such as logins from a new device or withdrawal attempts
• On4d promotional information and special offers (only if you have opted in to receive marketing communications)

4. Sharing Data with Third Parties

On4d does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain data with other parties in order to operate our services effectively:

4.1 Payment Processors

To process your financial transactions — whether deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX — on4d is required to share the necessary transaction information with the relevant payment provider. This sharing is strictly limited to the data needed to process the transaction. All payment providers that on4d works with are bound by strict data confidentiality agreements.

4.2 Game Software Providers

On4d uses gaming software from licensed third-party providers for Live Casino, slots, and other gaming products. These providers may receive the game transaction data necessary to operate those games. They do not receive your full personal identity information and are bound by data processing agreements that comply with international standards.

4.3 Legal Requirements

On4d will disclose user data to the authorities where required by law, court order, or direction from a legitimate law enforcement agency. In such situations, on4d will endeavour to inform the relevant user where permitted by law to do so.

5. Data Security

The security of your data is an absolute priority for on4d. We continuously invest in robust security infrastructure to ensure your data is always protected against unauthorized access, disclosure, alteration, or deletion.

5.1 Technical Measures

• Data-at-Rest Encryption: All personal data stored on on4d servers is encrypted using AES-256 — the same encryption standard used by banks and world-class financial institutions
• Data Encryption in Transit: All communications between your device and on4d's servers are protected with TLS 1.3 (256-bit SSL) — no data is transmitted in plain text
• Financial Information Tokenisation: Your bank account and digital wallet details are not stored in full — they are tokenised, meaning only a reference code is retained, not your actual account number.
• Two-Factor Authentication: on4d supports two-factor authentication to protect your account login from unauthorised access

5.2 Organisational Measures

• Role-based access control (RBAC) policy — only staff who require access for specific tasks are permitted to view user data
• All on4d staff with access to user data are bound by legally enforceable confidentiality agreements
• Mandatory data security training for all on4d staff on a regular basis
• Annual independent security audits conducted by third-party cybersecurity firms
• A vulnerability disclosure programme that allows security researchers to responsibly report any weaknesses they discover

6. Your Personal Data Rights

As an on4d user, you have certain rights regarding your personal data. on4d respects and facilitates the exercise of these rights:

To exercise any of the rights above, please submit a written request to support@on4d.click by clearly stating the right you wish to exercise and your account details for identity verification. on4d will respond within 14 working days.

7. Cookies & Tracking Technologies

On4d uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and understand how players interact with our platform. The following are the types of cookies we use:

You can manage your cookie settings through your browser's settings. Please note that disabling all cookies may affect certain features of the on4d platform. For more information on how to manage cookies across different browsers, refer to your browser's help documentation.

8. Data Retention & Deletion

On4d retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Our data retention policy is as follows:

8.1 For the Lifetime of Your Account

Identity information, account details, and transaction records are retained for as long as your account remains active on on4d. This is an operational requirement that allows us to provide services to you and resolve any disputes that may arise.

8.2 After Account Closure

When your on4d account is closed — whether at your request or by on4d — your financial data and transaction records will be retained for a minimum of 7 years after closure. This is a standard compliance requirement under international anti-money laundering regulations and may also apply for tax purposes. Data no longer needed for compliance will be deleted after this period.

8.3 Deletion Upon Request

If you request data deletion, on4d will delete or anonymise data not subject to legal retention requirements within 30 days of the request being confirmed. You will be clearly informed of any data that must be retained for legal compliance purposes.

9. Children's Data

On4d strictly prohibits users under the age of 18 from registering or using the platform. We do not knowingly collect personal data from individuals under 18 years of age.

10. Amendments to the Privacy Policy

On4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we operate the platform. Each new version will carry an updated "last updated" date at the top of this document.

For significant amendments that affect how we handle your personal data, on4d will notify you via in-platform notifications or email (where available) at least 14 days before the amendments take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the on4d platform.

Your continued use of the on4d platform after an updated Privacy Policy takes effect will be considered acceptance of those amendments. It is your responsibility to review this page periodically.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how on4d handles your personal data, we encourage you to reach out to us directly. We are committed to responding promptly and transparently.

On4d's Malaysian-speaking support team is on hand to help you understand your privacy rights and guide you through the data request process. No need to worry — it's straightforward, and we'll walk you through every step clearly.